Help us understand the issue.

A public support address is not available yet. We will add a contact address here when support is ready.

First, try these steps

• Use a current browser and keep the tab open while processing.
• If the model cannot load, check your connection and try again.
• If processing fails or takes too long, try a smaller image and close other demanding tabs.
• Use the original image where possible, and check the result before downloading.

What to include in a report

• The step that failed and the error message shown.
• Your browser and operating-system versions.
• The image format, approximate file size, and approximate dimensions.
• Whether the issue happens with another image.

You do not need to share the image itself. Avoid sending private images or personal information in a support report.

Response expectations

BG GHOST does not promise a response time or continuous support. Once a support address is available, clearly label security, privacy, or accessibility reports so the issue is easy to identify.